Privacy Policy

Privacy Policy

The Fabric and Felt Studio knows that you care how information about you is used and shared.
There are three sections to our Privacy Policy depending on whether you are a visitor to our website, a subscriber to our email list or an online purchaser.

1. Visitors to our website

If you visit The Fabric and Felt Studio website, our system may record anonymous information about your visit such as the number of pages you viewed and the duration of your visit. We use this information to understand site usage and to make improvements to the website.   Personal information is rarely able to be gained from this process and, as such, no personal information is stored from website visitors.

How Cookies used on our website

Our website uses cookies to ensure you get the best experience on our website. Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.

Cookies help us to learn how you engage with our content so that we can improve our experience when you are on our website.

Is your information shared?

We share no data with third parties for the purposes of third party marketing or advertising. However we do use companies such as Facebook and Google Analytics to assist us to market or advertise our product and services to you. Some of the cookies that we use on our website belong to these third parties. Therefore, you may see advertisements from us when you visit other websites that are not owned by The Fabric and Felt Studio .

You can opt-out of how Google uses your data. Read here for more details.

2. Online purchasers

When you make a purchase through our website, we collect certain information from you, including your name, billing address, delivery address, credit card or other payment details, email address and phone number. This personal information helps us to process and send your order to you.

Our online store is powered by WooCommerce, who do not use your information to independently market or advertise to you.

Protecting your personal information

The Fabric and Felt Studio works along side with its website manager Magicdust to ensure that your personal information is protected. This includes internal and external security measures.     We treat our website and credit card security seriously.

3. Email subscribers

When you join our email list, we may collect some personal information such as first and last name and your email address. We use this to send you information about our upcoming classes, latest products and offers. When we send you an email you can unsubscribe at any time by clicking the ‘Unsubscribe’ link at the bottom of the email.

Is your information shared?

We do not share your personal data with third parties for the purposes of third-party marketing or advertising. However, we share your personal information with Mailchimp who we use to manage our email campaigns. If you would like to read more about Mailchimp’s privacy policy please find it here.

How do we use information?

We may use information we collect about you for various purposes which may include:
1. Personalising your online experience
2. Completing your purchase
3. Fulfilling your transaction
4. Updating you on your order status
5. Notifying winners of contests and competitions
6. Responding to comments, questions and requests for customer support
7. Improving our website and marketing activities
8. Analysing trends and visitor behaviour on our website
9. Sending you marketing communications and advertising
10. Preventing misuse of our site and fraud

Contact Us

If you have any concerns please feel free to contact us by email at create@thefabricandfeltstudio.com.au